The full terms are in our Refund Policy.
14-day money-back
Every purchase can be refunded in full within 14 days of buying it — no reason needed. When a purchase is refunded, the credits it added are removed from your account.
How to request a refund
- Open a ticket in Dashboard → Support, or email us from your account email (the address is on the Support page).
- Include the order ID.
- We process requests within 3 business days. The money goes back to the original payment method; your bank may take a few more days to show it.
If a reseller such as Paddle processed your payment, you can also ask them directly using the link in their receipt email.
Automatic credit back (separate from refunds)
If we can't verify a Googlebot visit (by reverse and forward DNS) within 24 hours of sending your URL to Google, or we can't send it within 24 hours of submission, the credit goes back to your balance automatically. You don't need to ask, and it doesn't affect your 14-day refund right.
Receipts and payment records
- Your payment provider's receipt: card processors, PayPal, NOWPayments and your bank or UPI app each send or show their own receipt for the payment. Keep it: it's the easiest proof of payment if anything goes wrong.
- Credit history: every purchase, spend, refund and bonus is listed in Billing under Credit history.
- Submission records: use Export CSV in History for a full list of URLs and results.
Need a formal invoice with your company details for your accounts team? Contact support with the order details and we'll help.
Charged but no credits?
Don't pay twice. Refresh Billing first: some payments take a few minutes to confirm. If credits still don't appear, contact support with your payment receipt.